Return Policy

Last updated: 31 October 2023.

We provide a refund if, for any reason, we are unable to fulfill your order or if we have made an error during the processing of your order

If you’re looking to return or exchange your order, we offer free returns within 14 days of purchase. You can receive a refund in the form of another order, a website balance, or a return to the original payment method.

Return Process

To return an item, email us at i-bvi@i-bvi.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Refunds

After receiving a return request, we commit to processing it within 14 days.

Questions

For questions relating to our returns policy, please contact us at i-bvi@i-bvi.com